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Bandolier has built its reputation on thoughtful design — luxury crossbody phone cases and premium accessories that make life both simpler and more stylish. As their collection grew, Bandolier saw how important search had become to the customer journey. Shoppers weren’t just browsing; they were typing in specific requests — and they expected results to be instant and highly relevant.

Challenge

Bandolier’s previous search provider search wasn’t keeping up. Misspelled or complex queries like “16pro” or “best phone case for travel” often led to empty results or irrelevant matches. Even motivated shoppers looking for Bandolier’s new “cognac collection” were hitting dead ends, leaving Bandolier without a way to fully capture that demand.

Solution

That’s where Envive came in. Already proving impact through our AI Sales Agent, we partnered with Bandolier to implement our LLM-powered search. The solution goes beyond keywords to understand customer intent — correcting typos, recognizing synonyms, and interpreting natural language. Our pipeline combines enriched product data with AI-driven product reranking to ensure the most relevant products rise to the top, while merchandising logic keeps best-sellers and in-stock items front and center.

Results

Our LLM-powered search drove measurable improvements to customer conversion:

• 70% lift in checkout rate per search — 9% of all searches resulted in a checkout, compared to the previous 5.3% checkout rate
• 13.5% checkout rate per search user — nearly 1 in 7 searchers made a purchase

With Envive powering search, Bandolier turned a friction point into a growth driver. Customers now find what they’re looking for with ease — and are more inspired to buy. And this is just the beginning: as interaction grows, Envive’s AI will continue to refine relevancy, making Bandolier’s shopping experience even smarter over time.